Wilkinshc
Well-known member
Just would like to past on my bad experience with Nu Air Body Dollies. I call to order a dolly because of a recommendation on this board. When I call they were very polite. I was told that they truck the parts out and shipping is 2 days, sounded great as it was monday and I needed it that weekend which I had to told Tom. Thursday afternoon comes and nothing yet so I called Tom, his reply is it should be there, let me check on it and I will call you back. So friday I call him again because I did not get a call. His reply is, I checked on it and it's in town and is out for delivery. Ok I left it at and hope it shows up. About 4:30 it shows up but its one small box and I ask the guy wheres the rest. That's it. I try calling Tom but it after 5pm their time and their closed. So I make a quick run to the lumber yard to make a dolly.
On to Monday I call Tom and let him know that I recieved just the casters and up rights. He says he'll call the shipper and see what happened and call me right back ( did not get a call back). I decided to call the shipper from the reciept I got also and check on it from this end. Shipper asked if the shrink wrap was intact. I said yes, they ask what color is it. I said clear. They then say it should be all there because if something happened to the crate it would have been rewrapped in green shrink wrap. They said they would look local for anything but to contact the sender so they can start a trace on it. Well Monday goes by and no call back. Tuesday I call Tom again. He say that he contact their shipper and they are looking into it. I ask him if it's possible they didn't ship the rails and he says they went out for sure. I told him about the shrink wrap and the fact the 4 nylon bands were intact also and that there was only 1 crate. He ask what I want him to do. I ask that he takes the dolly back as I built the wooden dolly and refund my money. He says fine. He said he would contact his shipper and file a claim to have them pay the shipping. Now friday comes and I get a call from the shipper saying the rails are in town and they can bring them by, I tell them no and about the problem with their shipping and that Nu Air agreed to take it back and full refund. Wednesday the following week comes, still have 1 box sitting in the office no one picked it up yet and no refund (1 week later). I call Tom and get passed on to his voice mail. I let him know the box is still here and no refund. Thursday about noon I get a call from Tom asking if they picked up the box this morning, I said no, not even a call from shippers. He asks that I call him if they pick it up and when they do he will credit the full refund. Later that afternoon the shipper stop by and picks up the box. I call Tom and tell him they picked it up. He thanks me for the call and states it's late in the day and will credit the refund in the morning, sounds good. Well the next friday comes no calls, no credit so I file a dispute with my credit card company and I deceide I want to hear it from Tom why he has not credit it. Tom tells me they did it this morning and that he just recieved the parts back yesterday. I said that he told me that he promised to credit my card last friday. He said that he didn't.
In short the parts I did recieved looked nice, alot of the problems where the shipper but made worst by Tom not returning calls, not handling things in a timely manner, and not refunding credit as promised. Makes me wonder when the rails that came a week later were actually shipped.
Just my experience with them.
Chuck
On to Monday I call Tom and let him know that I recieved just the casters and up rights. He says he'll call the shipper and see what happened and call me right back ( did not get a call back). I decided to call the shipper from the reciept I got also and check on it from this end. Shipper asked if the shrink wrap was intact. I said yes, they ask what color is it. I said clear. They then say it should be all there because if something happened to the crate it would have been rewrapped in green shrink wrap. They said they would look local for anything but to contact the sender so they can start a trace on it. Well Monday goes by and no call back. Tuesday I call Tom again. He say that he contact their shipper and they are looking into it. I ask him if it's possible they didn't ship the rails and he says they went out for sure. I told him about the shrink wrap and the fact the 4 nylon bands were intact also and that there was only 1 crate. He ask what I want him to do. I ask that he takes the dolly back as I built the wooden dolly and refund my money. He says fine. He said he would contact his shipper and file a claim to have them pay the shipping. Now friday comes and I get a call from the shipper saying the rails are in town and they can bring them by, I tell them no and about the problem with their shipping and that Nu Air agreed to take it back and full refund. Wednesday the following week comes, still have 1 box sitting in the office no one picked it up yet and no refund (1 week later). I call Tom and get passed on to his voice mail. I let him know the box is still here and no refund. Thursday about noon I get a call from Tom asking if they picked up the box this morning, I said no, not even a call from shippers. He asks that I call him if they pick it up and when they do he will credit the full refund. Later that afternoon the shipper stop by and picks up the box. I call Tom and tell him they picked it up. He thanks me for the call and states it's late in the day and will credit the refund in the morning, sounds good. Well the next friday comes no calls, no credit so I file a dispute with my credit card company and I deceide I want to hear it from Tom why he has not credit it. Tom tells me they did it this morning and that he just recieved the parts back yesterday. I said that he told me that he promised to credit my card last friday. He said that he didn't.
In short the parts I did recieved looked nice, alot of the problems where the shipper but made worst by Tom not returning calls, not handling things in a timely manner, and not refunding credit as promised. Makes me wonder when the rails that came a week later were actually shipped.
Just my experience with them.
Chuck
