E
E-Chick
Guest
Bare with me in my long & painful recount of this nightmare! I only had my 2000 Magnetic Red baby for about 1 month when there was a problem with the wiring in the steering column. No problem, under warranty, should only be 1-2 day fix...said the dealership. Well, 2 days later, I get a call saying that they JUST got to my car and that they don't have the "special" tool for Corvettes that is necessary to do the work. First of all, I had an appointment for them to FIX my car, secondly, why doesn't a Chevrolet dealership have the "special" tool? And thirdly, what the phuck (excuse my french) took 2 days to get to my car? EXCUSE after excuse was hurled my way...I HAD IT! I told the advisor that he'd BETTER get the d*mned "special" tool ASAP because my car is under warranty and THIS is where I'm bringing it and I will NOT be messed with!!! He then and there ordered the tool, had it fed-exed and fixed the problem...only it took fed-ex several days to arrive.
After driving the POS rental and feeling extremely disappointed, I FINALLY got the call that my baby was ready for pick-up, I rushed there as fast as I could...it's now day 7. Ok, everything mechanically was corrected but after sitting out in the car lot (and my car is ALWAYS garaged by me) with a partial dirt lot that kicks up dust, Interstate 5 on the other side of the lot, 1 mile from the ocean, and oh yeah, it drizzled during that time...MY BABY WAS A MESS! She had never, and I mean NEVER been in that condition. And unfortunately for me, by back was out and I wouldn't be able to hand wash her as usual for at least a week. The guy was so nice after realizing my perdicament and said he'd take it out back and wash it for me in the booth, but he couldn't dry it. I said wonderful!
About 10 minutes later, he brings me my car back and I drive happily home thinking what a nice ending to the horrible beginning...
WRONG! It gets worse...After I arrive home, I spot dried any remaining spots and in doing so notice that there are thousands of scratches covering my entire car...OMG! I couldn't imagine what had happened to cause such a thing! I first got so mad, then I actually cried! There wasn't a single swirl mark on my car before I took it to the dealer. Yeah, there were 2 small scratches from a previous owner, but nothing more! I was livid! I called the dealership...they talked to the guy who washed my car and he said he'd used the 'truck brush' on it and then power washed it...
I was speechless for a moment. I mean COME ON! This is a Chevy dealership, they know cars right? And they certainly should know that I have their top of the line car and that kidd gloves are in order when servicing it...if I would have known that this IDIOT would ever consider using a 'truck brush' on my clearcoated Corvette, I probably would have clobbered him then and there! But in retrospect, I'm the idiot for letting him touch my car! I ASSUMED too much that the dealership was competent.
After I resummed composure, he said to bring the car back and they'd have their detailer work on it to my satisfaction...and he ASSURED me that would be handled with extreme caution. Well, after another day's loss of use of my car, they could barely touch the scratches that went this way and that way and every which way and in fact were putting swirl marks into the clearcoat from the towels. I said enough is enough and I'd find my own detailer but they were going to pay. I found one and they paid for it.
The detailer said that they had not only scratched the clear coat and added swirlmarks, but that they had used a buffer and heated it too much and caused a whitening on some areas...HAHHHH, I was so bummed! Yeah, in respect to the atrocities that are going on in the world today, this was not a biggie, but in my little world, my dream car was wounded...and I was upset. He did his best and got the appearance to about 50%. The marks are still there, only not as deep, but nevertheless still present. I'm such a chicken now to do anything more to fix it...the detailer didn't want to use drastic measure so he was conservative in the work performed. I was satisfied as much as I could be without repainting...why me? kept going through my head...maybe I'm not worthy of this incredible machine...
I know, maybe I'm too anal, but aren't we all with our 'Vettes?
Thank you for taking the time to read this LONG post and for allowing me to vent! I appreciate this site more than you know!
Please help...It seems that Zaino is the only way to go...any advice? You can also email me at marlapf@excite.com
Thank you in advance, and happy driving!
After driving the POS rental and feeling extremely disappointed, I FINALLY got the call that my baby was ready for pick-up, I rushed there as fast as I could...it's now day 7. Ok, everything mechanically was corrected but after sitting out in the car lot (and my car is ALWAYS garaged by me) with a partial dirt lot that kicks up dust, Interstate 5 on the other side of the lot, 1 mile from the ocean, and oh yeah, it drizzled during that time...MY BABY WAS A MESS! She had never, and I mean NEVER been in that condition. And unfortunately for me, by back was out and I wouldn't be able to hand wash her as usual for at least a week. The guy was so nice after realizing my perdicament and said he'd take it out back and wash it for me in the booth, but he couldn't dry it. I said wonderful!
About 10 minutes later, he brings me my car back and I drive happily home thinking what a nice ending to the horrible beginning...
WRONG! It gets worse...After I arrive home, I spot dried any remaining spots and in doing so notice that there are thousands of scratches covering my entire car...OMG! I couldn't imagine what had happened to cause such a thing! I first got so mad, then I actually cried! There wasn't a single swirl mark on my car before I took it to the dealer. Yeah, there were 2 small scratches from a previous owner, but nothing more! I was livid! I called the dealership...they talked to the guy who washed my car and he said he'd used the 'truck brush' on it and then power washed it...
I was speechless for a moment. I mean COME ON! This is a Chevy dealership, they know cars right? And they certainly should know that I have their top of the line car and that kidd gloves are in order when servicing it...if I would have known that this IDIOT would ever consider using a 'truck brush' on my clearcoated Corvette, I probably would have clobbered him then and there! But in retrospect, I'm the idiot for letting him touch my car! I ASSUMED too much that the dealership was competent.
After I resummed composure, he said to bring the car back and they'd have their detailer work on it to my satisfaction...and he ASSURED me that would be handled with extreme caution. Well, after another day's loss of use of my car, they could barely touch the scratches that went this way and that way and every which way and in fact were putting swirl marks into the clearcoat from the towels. I said enough is enough and I'd find my own detailer but they were going to pay. I found one and they paid for it.
The detailer said that they had not only scratched the clear coat and added swirlmarks, but that they had used a buffer and heated it too much and caused a whitening on some areas...HAHHHH, I was so bummed! Yeah, in respect to the atrocities that are going on in the world today, this was not a biggie, but in my little world, my dream car was wounded...and I was upset. He did his best and got the appearance to about 50%. The marks are still there, only not as deep, but nevertheless still present. I'm such a chicken now to do anything more to fix it...the detailer didn't want to use drastic measure so he was conservative in the work performed. I was satisfied as much as I could be without repainting...why me? kept going through my head...maybe I'm not worthy of this incredible machine...
I know, maybe I'm too anal, but aren't we all with our 'Vettes?
Thank you for taking the time to read this LONG post and for allowing me to vent! I appreciate this site more than you know!
Please help...It seems that Zaino is the only way to go...any advice? You can also email me at marlapf@excite.com
Thank you in advance, and happy driving!