Switch or Wait?

[NC2Stay]

I ordered the 3 front spoiler parts for my '95 (and some other stuff) from Ecklers. They told me that the other stuff was in stock, but the spoilers were back ordered until 1/24 (about 3 weeks). I told them to go ahead and ship.

Well, got nothing, so I called. The spoilers are now 2/28 and they didn't seem REAL positive about that.

So, I guess I am looking for an Ecklers opinion here. Good to their word, or should I cancel and order someplace else.

Thanks, Bob

 

[KOPBET]

I would check with gmpartsdirect.com. If they have them, why wait?

 

[427zone]

Had great experience Mid American Corvette. www.madvet.com Ships orders very fast. I get a day or two after placing an order. Also good about sending catalogs.

 

[WNH]

Cancel and order for someone else.
Did they have the courtesy to tell you , or did you have to call them??

They did the same thing to me: I ordered seat covers, via their website,, and paid $3.95 extra for same day shipping. A week goes by, nothing.
I call them, "Oh, they are on back order".
I ask them, being I paid for same day delivery, shouldn't you have the courtesy to tell me they are not in stock??
I cancelled the order.

 

[Jeb]

I had the same problem with Ecklers only not only did they not tell me the stuff was B/O'd, they didn't tell me they didn't expect to get any (seat belt assy's for a 97).

They wasted 2 weeks of my time.

Their customer service sucks.

 

[Fick]

Last month I ordered 6 items from them. They immediatly emailed me with ups shipping numbers for 5 of the items and told me that one item was on back order. The 5 shipped items arrived in a few days, they then notified me that the back ordered item was in stock and being shipped. It arrived 4 days later. No issues at all with their service.

 

[wishuwerehere82]

I ordered the 3 front spoiler parts for my '95 (and some other stuff) from Ecklers. They told me that the other stuff was in stock, but the spoilers were back ordered until 1/24 (about 3 weeks). I told them to go ahead and ship.

Well, got nothing, so I called. The spoilers are now 2/28 and they didn't seem REAL positive about that.

So, I guess I am looking for an Ecklers opinion here. Good to their word, or should I cancel and order someplace else.

Thanks, Bob

If it was me, I would source them somewhere else ,call them, and cancel the order with Ecklers. Life is too short to mess around with people that don't uphold their end of a business transaction.
With all the parts suppliers out there, Ecklers have the worst reputation from all of the posts that I have read here on CAC.
Maybe they will change their system if the bank account hurts enough.

 

[vetteboy86]

Wow, I cant believe a parts distributor would be like that. I have gone through Corvette central, and mid america with no problems. Both companies ship fast, and will let you know the real story up front.

Craig

 

[Jeffvette]

Cancel, and skip the recomendation for gmpartsdirect, unless you want to be raped on shipping.

 

[74bigblock]

If you are interested in how Ecklers has treated fellow CAC members, simply do a search on "Ecklers". I'd put my title down on the results being an overwhelming NEGATIVE. I've seen a number of threads stating multiple issues... then other people chime in with their own too.

I personally have never had an issue with them, but rarely order from them, as I get 90% of my orders from Mid America... ground shipping usually arives from them next day.

 

[bill81vette]

I have gotten most of my parts from corvette central no problems at all parts are usually here when they say they are...a few times that CC doesn't carry what I need I've gotten from ecklers but try not to go there because of there rep on CAC!!

bill

 

[Achilles]

I've had the best service from Corvette Central, followed by Mid-America.

 

[NC2Stay]

Thanks All

Well, from hearing all this, I think I am going to cancel the order and order at Mid-America. I have dealt with them in the past, with good success.

The only complication in cancelling the order is that I placed the original Eckers order using a gift certificate. So, if I cancel the spoilers, I will have to order something else!

Thanks, Bob

 

[BruceBed]

I had the same problem with Eckler's with a engine blanket. It took a long time to get it . The only reason I waited was because I had a credit that I needed to use. They have a great catalogue , but something's missing with this organization.

 

[Jeb]

Someone aught to send Eckler's management a link to this thread.

 

[tyrel]

Most of the stuff I can't get locally I usually order from Ecklers, and if I can't find it there I go to the dealership with the papers for the second mortgage I have to take out for dealership prices. I generally like Ecklers and have found them pretty easy to deal with, but Mid America will actually tell you on their site if something is in stock, so I sometimes order from MA and occasionally Corvette Central. If I really need a part, I never trust backordered stuff, I usually cancel the order and find it somewhere else because you could be waiting for weeks no matter what the company says.