safety_match
Well-known member
I want to warn Canadians to be careful on ordering from Corvette America and what the consequences can be. I recently bought a passenger side power seat track and both side window outside seals from Corvette America.
1. The power seat track has a core charge (meaning they charge you $125 U.S. for the return of your old rebuildable track). This is included on your invoice and the broker (UPS) they use to ship it to you charges brokerage fees and all GST and import taxes on all listed items including the core charge. As you know, a core charge is not an item; it is just a surety that you will return your old one back to them...why should it be taxed and brokered like it was a real item? Even the broker (UPS) agreed and was willing to give credit if Corvette America would send them a "rerate". I asked Corvette America for this and they couldn't seem to be bothered.
2. When I returned the seat track due to defect, I got hit a second time with another set of brokerage, import and GST taxes.
3. If your window seal (like mine) is defective (or any other item that you order) and you return it to them for an exchange, again they charge you brokerage, import and GST all over again on the exchanged item. Why do they invoice it this way? It is an exchange on an item that has already been fully brokered and imported the first time.
The strange part is that when I shipped their defective items back to them, I put on the customs forms that the items had $0 value as they were defective and being returned for exchange. If I can do this, why can't Corvette America?
Oh yes, I have had multiple communications with Corvette America trying to get satisfaction but their customer service does not respond to most e-mails. When you finally get through to them, you are told that it is just company policy and not their fault. Something to do with that is just the way their computer invoicing has been set up. It's not their fault so the customer should try and get satisfaction from Canada Customs on their own. Hogwash! Why should the customer have to fix the mistakes that Corvette America makes?
If Corvette America wants to sell their products to the foreign market then they should research import/export regulations and take care of their foreign customers. Failing that, then they should sell to their domestic market only.
I will grant that they willingly exchanged the faulty parts and seemed sincere when I finally got their attention, but will I deal with them again? Not likely, after returning a faulty power seat track and one of my window seals and getting hit twice for brokerage, import fees and taxes, then being charged for a non-existent item their products become too expensive.
I am sending a copy of this post to their customer service and if they can give me satisfaction I will publicly post a retraction on this forum. I hope that they see the value of good customer relations especially when 14,663 Corvette owners are watching.
thank you, Safety
1. The power seat track has a core charge (meaning they charge you $125 U.S. for the return of your old rebuildable track). This is included on your invoice and the broker (UPS) they use to ship it to you charges brokerage fees and all GST and import taxes on all listed items including the core charge. As you know, a core charge is not an item; it is just a surety that you will return your old one back to them...why should it be taxed and brokered like it was a real item? Even the broker (UPS) agreed and was willing to give credit if Corvette America would send them a "rerate". I asked Corvette America for this and they couldn't seem to be bothered.
2. When I returned the seat track due to defect, I got hit a second time with another set of brokerage, import and GST taxes.
3. If your window seal (like mine) is defective (or any other item that you order) and you return it to them for an exchange, again they charge you brokerage, import and GST all over again on the exchanged item. Why do they invoice it this way? It is an exchange on an item that has already been fully brokered and imported the first time.
The strange part is that when I shipped their defective items back to them, I put on the customs forms that the items had $0 value as they were defective and being returned for exchange. If I can do this, why can't Corvette America?
Oh yes, I have had multiple communications with Corvette America trying to get satisfaction but their customer service does not respond to most e-mails. When you finally get through to them, you are told that it is just company policy and not their fault. Something to do with that is just the way their computer invoicing has been set up. It's not their fault so the customer should try and get satisfaction from Canada Customs on their own. Hogwash! Why should the customer have to fix the mistakes that Corvette America makes?
If Corvette America wants to sell their products to the foreign market then they should research import/export regulations and take care of their foreign customers. Failing that, then they should sell to their domestic market only.
I will grant that they willingly exchanged the faulty parts and seemed sincere when I finally got their attention, but will I deal with them again? Not likely, after returning a faulty power seat track and one of my window seals and getting hit twice for brokerage, import fees and taxes, then being charged for a non-existent item their products become too expensive.
I am sending a copy of this post to their customer service and if they can give me satisfaction I will publicly post a retraction on this forum. I hope that they see the value of good customer relations especially when 14,663 Corvette owners are watching.
thank you, Safety