How long to wait for reply from vendor?

[LT4man]

I sent an email to a CAC vendor on May 18, 2006. Today is May 23 and in less than an hour it will be May 24.

How long is long enough to hear back from a vendor?

I gave them my email address and my cell phone number.

I only have one issue with them. Of course, the issue is a very important one.

I am very satisfied with them except for the one issue.

How long until I post my problem in all the Vette forums?

PS I have not even received an email from them letting me know they have received my email. If I would receive an acknowledgement, I could be more patient.

SAVE THE WAVE!

 

[geekinavette]

Sometimes computers act up and emails get lost in cyberspace. Give them another holler...I doubt the delay in responding is intentional.

Bill

 

[LT4man]

Will do that! Thanks for the advice!

SAVE THE WAVE!

 

[geekinavette]

Well it's just that I've recently been on the other end of that situation. People were asking questions...but the computer just wasn't getting them to ME and I wasn't aware of it. Yeah it's awfully frustrating from the customer's perspective....but hey sometimes stuff happens.

Just be persistent...ya know what they say about the "squeaky wheel"! :L

Bill

 

[XLR8]

Greg,

I agree with Bill. I've missed emails in the past either because they were vaporized in cyberspace or I somehow overlooked them. Since you have been very satisfied with the vendor up to this point, I'd give them a second chance and send another email. And I would note in the subject line something like "Second contact attempt" to attract their attention.

JMO
Jane Ann

 

[geekinavette]

I agree with Bill.

I just had to quote that...it is SO very rare! :L

Bill

 

[XLR8]

I just had to quote that...it is SO very rare! :L

Bill

:L Hey Bill - when you're right, you're right!

JAG

 

[LT4man]

I sent my second email at 11pm, Wednesday, May 24, 2006.

I gave them until 5pm, Thursday, May 25, 2006 to call me on my cell phone.

I have a feeling I will not be hearing from them. Do you know why?

Because they already have my money!

But, guess what? I paid with a credit card! Guess they are gonna be out of luck. I will just protest the charges!

All it takes is a simple phone call. Customer satisfaction my ****!

SAVE THE WAVE!

 

[geekinavette]

Ya know there just may be a problem with email....did you call them? I would call them first. You just never know.

Bill

 

[wallyknoch]

Sometimes computers act up and emails get lost in cyberspace. Give them another holler...I doubt the delay in responding is intentional.

Bill

I know how that goes. I have lost several E Mails, GD computer has even locked up when I was in replys. ad

 

[IH2LOSE]

Take a couple of minutes and just call on the phone. You may be getting yourself worked up over nothing.

Call, tell them your problem, and be done with it.

When ever I have a problem with a vendor,I call immediately

 

[KOPBET]

Take a couple of minutes and just call on the phone. You may be getting yourself worked up over nothing.

I agree. Call before sentencing.

Perhaps their spam filter is being a little over aggressive. I recall when our spam filter first went into action. It kept blocking emails from one individual repeatedly, regardless of the content. Finally figured it out when we realized what was in the person's title in the signature at the bottom of every email:

Jane Doe, xxxxx Specialist.

 

[AdvancedAutoCC]

Take a couple of minutes and just call on the phone. You may be getting yourself worked up over nothing.

Call, tell them your problem, and be done with it.

When ever I have a problem with a vendor,I call immediately

That's the best course of action, to be sure... Sit back, and when you call, remember to be calm and matter of fact about your issue, rather than flying off the handle. Of course, if you get the runaround, then by all means express your frustration, but otherwise keep it in check (it helps in the long run, plus you have the satisfaction of not letting somebody else dictate your emotions).

for my business, I prefer a customer call me if there's an issue, rather than relying on email, and most likely that's how your vendor prefers it as well.

Good luck!

 

[LT4man]

I finally heard from the vendor yesterday. Of course, because they took seven days to reply to me, this is what happened.

I had to take my 87 year old mother to the hospital after she suffered a stroke. While I was admitting her in the morning to the Emergency Room, they called.

Of course, I could not talk to them at that moment. I called them back later in the afternoon. I discovered they never received my first email from last Thursday. They did receive my second email which I had tagged with very LARGE print.

I told them I would wait until I was home from Cruise Fest 06 BG to investigate the solution to my issue. I will be sure to have a full report after June 15th.

My point in doing this is:

People who work in Customer Service sometimes do not realize just how much their response or information impacts a customer's life. If I had heard from them within a couple of days of sending the first email, I could have rectified my problem on the 22nd or the 23rd. As it is now with my mom in the hospital, I will be severely limited in being able to repair my Vette.

I thank all of you for your timely responses. All of you caused me to have more patience while dealing with this snafu.

SAVE THE WAVE!

 

[67HEAVEN]

My first indication that something was wrong with my eMail server came in a thread here on CAC.

My incoming and outgoing messages are not working, and I wasn't getting any indication of the problem. Now, of course, clients are calling me saying, "Huh?".

eMail is great until it doesn't work. ad

 

[geekinavette]

My first indication that something was wrong with my eMail server came in a thread here on CAC.

My incoming and outgoing messages are not working, and I wasn't getting any indication of the problem. Now, of course, clients are calling me saying, "Huh?".

eMail is great until it doesn't work. ad

Yeah that's kinda what happened with me, I didn't know there was a problem until someone mentioned it in a forum thread. Sometimes a problem can arise that is specific to a particular service provider, like AOL for example (AOL should've been a 4-letter word ad ). Recently NONE of my emails were getting to AOL users due to a new policy they decided to implement, and I had no idea that was happening.

Bill