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Polished Wheels Peeling

Paul Douglas

Active member
Joined
May 5, 2005
Messages
27
Location
Tyler, TX
Corvette
2002 Quicksilver Coupe
I have a 2002 Corvette with the original factory polished thin 5 spoke wheels that came on the care when I bought it new. Now I am in a battle with Chevrolet about the wheels and getting no where. I have gone up to the top and they say they can't/won't help. I am about to go out of warranty and need to get it settled. Car is garaged every night, no funny stuff used to clean them other than car wash soap and mit. I can't be the only one in the country with a problem.

My wheels seem to have a clear coat on them that is peeling off, which leaves them blotchy where they have peeled. On the inside of the rims where it is peeling, they are corroding or darkening. Chevrolet is telling me that they are not coated with anything and are just polished. Can you help me by telling me what they are or am I the only one in the country with a problem? Thanks for the help.

Paul Douglas
 
I have no idea. :confused

BUT, I hope c4c5 specialist visits this thread. I am sure that he could help you out.

Also, try: http://www.corvettemechanic.com

Register and post your question and these guys are Certified GM Corvette Technicians. If they cannot help you, no one can! In fact, I believe that c4c5specialist started that web site.

A lot of times, you have to find the WAY to approach this particular problem. Believe it or not, sometimes it is in the wording or semantics that will get you a solution to your issue. In other words, you have to find out what corporate language GM is using!

Save The Wave! :w
 
All 4 wheels were pitted on my 02 coupe.All 4 were replaced by dealer. No problem
 
All 4 wheels on my 02 coupe were pitted and they were replaced by dealer, no problem.
 
Paul Douglas said:
I have a 2002 Corvette with the original factory polished thin 5 spoke wheels that came on the care when I bought it new. Now I am in a battle with Chevrolet about the wheels and getting no where. I have gone up to the top and they say they can't/won't help. I am about to go out of warranty and need to get it settled. Car is garaged every night, no funny stuff used to clean them other than car wash soap and mit. I can't be the only one in the country with a problem.

My wheels seem to have a clear coat on them that is peeling off, which leaves them blotchy where they have peeled. On the inside of the rims where it is peeling, they are corroding or darkening. Chevrolet is telling me that they are not coated with anything and are just polished. Can you help me by telling me what they are or am I the only one in the country with a problem? Thanks for the help.

Paul Douglas

You aren't the only one. I've noticed the same thing on a couple of my wheels on my '04. Although my car is not garaged and is a daily driver, I do still take care of it when washing and have not put any harsh chemicals on the wheels. Both front wheels have spots where it seems like a clear coat of some sort is pealing up and has the texture of a very thin, but stiff plastic film. The wheel where this coating is pealed back is beginning to oxidize and is a break dust magnet that won't come clean. I have about 13,000 miles on the car and expect a $50,000 car to have a wheel finish that lasts longer than that! Let me know how you make out with the dealer, I'm going to go in on Monday for another issue and have them check out the wheels while I'm there and will let you know.
 
Wheel Finish Problems continue

I got a letter from Chevrolet that expressed their sorrow at my displeasure with their decision not to warranty my wheels. They have now referred me to their BBB AUTO LINE, an independent dispute resolution process, (which they are graciously making available to me at no cost). Do you believe their attitude on their flagship car? They say they will abide by BBB's decision.

I have contacted BBB AUTO LINE and requested the application kit. I am also getting together all substantiating documents requested, repair invoices, original window sticker (as if GM can't tell what the original equip. was) original sales invoices, dates and times and people contacted. I am going to have to take digital pictures of each wheel showing the defects that I am alleging.

This process has been going on for almost a year now. After all of this, if the BBB is not in GM's pocket, they will agree that these wheels are not up to the standard of a $50,000 car and will fix/replace them.

Hope springs eternal----

Paul
 
I'll try to find where I read it but it's my understanding the polished aluminum wheels are clear coated. If not they would tarnish in a matter of weeks. No way bare aluminum can stand up to the stuff put on roads today.
 
Chev. TSB on Aluminum Wheel Finish

The following is what I just found on line:

Service Bulletin: Info - Refinishing Aluminum Wheels
Subject: Refinishing Aluminum Wheels
Source: Chevrolet Dealer Technical Service Bulletin
Number: #99-08-51-007A - (03/07/2002)
Models: 2003 and Prior Passenger Cars and Trucks


This bulletin is being revised to add additional model years. Please discard Corporate Bulletin Number 99-08-51-007 (Section 08 - Body and Accessories).

This bulletin updates General Motor's position on refinishing aluminum wheels. GM does not endorse any repairs that involve welding, bending, straightening or re-machining. Only cosmetic refinishing of the wheel's coatings, using recommended procedures, is allowed.

Evaluating Damage

In evaluating damage, it is the GM Dealer's responsibility to inspect the wheel for corrosion, scrapes, gouges, etc. The Dealer must insure that such damage is not deeper than what can be sanded or polished off. The wheel must be inspected for cracks. If cracks are found, discard the wheel. Any wheels with bent rim flanges must not be repaired or refinished. Wheels that have been refinished by an outside company must be returned to the same vehicle. The Dealer must record the wheel ID stamp or the cast date on the wheel in order to assure this requirement. Refer to Refinisher's Responsibility -- Outside Company later in this bulletin.

  • Aluminum Wheel Refinishing Recommendations
  • Chrome-plated aluminum wheels Re-plating these wheels is not recommended.
  • Polished aluminum wheels These wheels have a polyester or acrylic clearcoat on them. If the clearcoat is damaged, refinishing is possible. However, the required refinishing process cannot be performed in the dealer environment. Refer to Refinisher's Responsibility -- Outside Company later in this bulletin.
  • Painted aluminum wheels These wheels are painted using a primer, color coat, and clearcoat procedure. If the paint is damaged, refinishing is possible. As with polished wheels, all original coatings must be removed first. Media blasting is recommended. Refer to GM Aluminum Refinishing Bulletin #53-17-03A for the re-painting of this type of wheel.
  • Bright, machined aluminum wheels These wheels have a polyester or acrylic clearcoat on them. In some cases, the recessed "pocket" areas of the wheel may be painted. Surface refinishing is possible. The wheel must be totally stripped by media blasting or other suitable means. The wheel should be resurfaced by using a sanding process rather than a machining process. This allows the least amount of material to be removed.

    Important

    Do not use any re-machining process that removes aluminum. This could affect the dimensions and function of the wheel.


Painting is an option to re-clearcoating polished and bright machined aluminum wheels. Paint will better mask any surface imperfections and is somewhat more durable than clearcoat alone. GM recommends using Corsican SILVER WAEQ9283 for a fine "aluminum-like" look or Sparkle SILVER WA9967 for a very bright look. As an option, the body color may also be used. When using any of the painting options, it is recommended that all four wheels be refinished in order to maintain color uniformity. Refer to GM Aluminum Refinishing Bulletin #53-17-03A for specific procedures and product recommendations.

Refinisher's Responsibility -- Outside Company





Important

Some outside companies are offering wheel refinishing services. One such company, Transwheel Corporation (800-892-3733), provides this service within GM guidelines. Other companies may also exist. Such refinished wheels will be permanently marked by the refinisher and are warranted by the refinisher. Any process that re-machines or otherwise re-manufactures the wheel should not be used.



A refinisher's responsibility includes inspecting for cracks using the Zyglo system or the equivalent. Any cracked wheels must not be refinished. No welding, hammering or reforming of any kind is allowed. The wheel ID must be recorded and follow the wheel throughout the process in order to assure that the same wheel is returned. A plastic media blast may be used for clean up of the wheel. Hand and/or lathe sanding of the machined surface and the wheel window is allowed. Material removal, though, must be kept to a minimum. Re-machining of the wheel is not allowed. Paint and/or clear coat must not be present on the following surfaces: the nut chamfers, the wheel mounting surfaces and the wheel pilot hole. The refinisher must permanently ID stamp the wheel and warrant the painted/clearcoated surfaces for a minimum of one year or the remainder of the new vehicle warranty, whichever is longer.



Important

Whenever a wheel is refinished, the mounting surface and the wheel nut contact surfaces must not be painted or clearcoated. Coating these surfaces could affect the wheel nut torque.



When re-mounting a tire on an aluminum wheel, coated balance weights must be used in order to reduce the chance of future cosmetic damage.

© Copyright General Motors Corporation. All Rights Reserved.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
 
Paul Douglas said:
I got a letter from Chevrolet that expressed their sorrow at my displeasure with their decision not to warranty my wheels. They have now referred me to their BBB AUTO LINE, an independent dispute resolution process, (which they are graciously making available to me at no cost). Do you believe their attitude on their flagship car? They say they will abide by BBB's decision.

I have contacted BBB AUTO LINE and requested the application kit. I am also getting together all substantiating documents requested, repair invoices, original window sticker (as if GM can't tell what the original equip. was) original sales invoices, dates and times and people contacted. I am going to have to take digital pictures of each wheel showing the defects that I am alleging.

This process has been going on for almost a year now. After all of this, if the BBB is not in GM's pocket, they will agree that these wheels are not up to the standard of a $50,000 car and will fix/replace them.

Hope springs eternal----

Paul

If you go with BBB Autoline, and they opt against you, does that mean you can't sue because you went with a judgment like that? In a typical case, that would happen... you can't go with a 3rd party decider, then not like the decision, then sue after that. be careful on this one
 
I just stopped in to check on my '04 and they have 2 wheels ordered under warranty for me. You may want to check your owner's manual (mine is at the dealership) and see the warranty says about exterior cosmetics. It may be a much shorter time and/or mileage limit which would explain why Chevrolet won't cover it.
 
I had two wheels on my 04 one front one rear...after 3 times refinishing one with no luck getting it to match GM replaced one..
 
Peeling Wheels

Ever since I contacted BBB AUTO LINE I have been very popular with Chevrolet. Have had two different contact people call me about reopening my case. All have the same old questions. Now they have a Zone manager that is going to meet me at the dealership tomorrow morning to discuss my wheels. As far as I know, he will be the only Chev. person to actually see my wheels.

Whether or not BBB actually helps me, at least they have gotten Chev to open the lines of communication. I had been told by several people that my case was closed. Chevrolet doesn't like to admit fault. More later.
 
Peeling polished wheels--RESOLVED

Just got back from meeting with the new Chev. Zone rep at my dealership. He asked what I wanted, looked at my wheels, and told the dealership service manager to order four new wheels, mount and balance and make sure I am happy. Easy as that. Just took six months.

I am very pleased with the outcome---but no customer should have to go through the crap I want through, to get warranty repairs. I am convinced that the manufacturers reject a lot of claims that they know should be covered, figuring that most will just go away. You have to document everything and be persistent as hell.

Thanks for everyone's advice.

Paul
 
Paul, Glad everything *finally* worked out well for you. I stopped into the dealership this afternoon to see what the status was on my car and all the parts finally arrived today, to include 2 new wheels. I should be driving her by tomorrow afternoon!
 
Paul,

You are ABSOLUTELY CORRECT! No one should have to go through what you just went through. I am very happy that you are going to have four really good looking wheels on your Vette!

GM should know better. If they had taken care of everything in the beginning, you and everyone on this thread would have a high opinion of GM.

As it is, sometimes folks that work for GM do not understand the concept of CUSTOMER SERVICE. The operative word is: SERVICE!

In this day and age, all of the products out there are very similar in quality. The people that take care of the service will end up with the customers. It is as simple as that!

Thanks for keeping us all in the loop.

Save The Wave! :w

Gregory
 

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