---On 2005-09-18 16:45:51 You Wrote Us---
I have a gallon of Gold Class Car Wash Shampoo & Conditioner which is less than 6 months old and is a little over 1/2 used. For some time, I have been noticing that the "high sudsing formula" is producing less and less suds.
Today, I got virtually no suds at all and none that would last over 2-3 minutes in the bucket.
This product is stored out of the sun, but in the garage.
I purchased it for the high suds factor and am pretty unhappy with what has begun to happen. I hate to throw this much shampoo away, but if it isn't going to do what it is advertised to do, what alternatives do I have?
Could you please share some advice?
Thank you.
From: Jose Torres @ meguiars.com
Sent: Tuesday, September 20, 2005 3:23 PM
Subject: re: Your Customer Feedback
Dear Tom,
Thank you for taking the time to write to us. I am sorry to hear about the experience that you had with this product. As you may know our products do come back with a satisfaction guarantee. If you are ever unsatisfied with a product you may return it to us with for a full refund.
While this is our standard policy, if you would like to exchange it for a different product or have it replaced, fax a copy of the purchase receipt or product label to (949) 251-1296, and I will gladly send you out a replacement.
We kindly ask that (in the future) you send any product that you are not satisfied with back to us and we will refund you or replace the product for you.
As for tips on storage; try keeping the car wash in a cool dry place such as an indoor cupboard to ensure product stability. Any place that is humid, or hot, or gets too cold will reduce the shelf life of the product.
Thank you for your support of our products.
Respectfully,
Jose Torres