REPORT THIS TO

[KRYPTONITE]

Guys I plan to be at the dealership tommorrow finding just who is IN CHARGE, These guys have just rattled the last nerve of patients I have. I am sick of the NO CUSTOMER SERVICE LACKASADACLE ATTITUDE OF THE SERVICE DEPARTMENT. WHO CAN I COMPALIN TO REGARDING THE REPORTING OF THIS TO SOME CONSUMER AGENCY. IF i TREATED MY CUSTOMERS AND THE PUBLIC WHICH ARE MY PATIENT`S LIKE THEY HAVE TREATED ME IT WOULD BE CRIMINAL.

 

[SoLow]

When I had a problem with a dealership....I called the District Manager for GM here in Ga. The problem got handled.......although he did arrange to have it to a different dealer as I didn't want the "now" Pi$$ed off shop working on my car anymore!

 

[Robertwav1]

Yeah....well....this is the price we pay for corporate america cutbacks....their saving money by having less people yet it's costing them a fortune in business loss which just doesn't figure into their statistics. They will never figure this out. Who's in charge? Probably a guy that's making a whole lot less then the guy before him and has ten times more to do then to worry about the customer. Sorry for rattling but I'm afraid were going to see more of this.

 

[SPANISHVETTS]

Rule # 1 Never pass through the door of a dealership after the warranty period.

Rule # 2 Never buy a product with a warranty in order to force rule #1 into effect from day 1 of ownership.

It is not just the Auto industry or only in the USA. Over ½ of all of the products that we have bought in the last 2 years have experienced at least 1 in-warranty failure. Each failure has resulted in a fight to obtain the service that is guaranteed by the warranty.
The worst offenders are BMW, Mercedes and Phillips. I am still under a court order not to talk about the CSi 850 but it is public knowledge that someone was killed as a result of an ongoing in-warranty complaint.
Phillips charges me $0.50/min. when I call their service line to get a service authorization for our plasma TV that has been in the shop 4 times in less than a year and is not useable. At least it is not likely to kill anybody.
Bosch gave me a new hedge trimmer last week after the one I bought in June had been in the shop 3 times without being repaired. (Now the hedges will not need trimming until spring and I had to buy another one during the summer so both will be out of warranty the next time they are used.)
The chuck on the precision drill press/mill we purchased last year self-destructed in less than 10 hours of use. Parts have been on order for more than 5 months.
Thermodyne will not respond to email, snail mail or telephone calls.
The last time I was at Mercedes-Benz/Chrysler´s local service center the Service Manager said these words. ¨These new cars are just too complicated for us to work on¨. EXCUSE ME doesn’t that sign over your door say Mercedes Authorized Service?ad

 

[tntcorvette]

as far as im concerend all corvette mechanics/tuners are shady and con artist until proven other wise. Dont get me started on some of the loosers in the Chicago area.

Another reason im out of the Corvette hobby. To many people see you coming with a nice car and all they think about is "my time to get paid"


Good luck and be prepared to pay.

 

[tnovot]

I agree with SoLow that the GM district is the right place to contact. The address/phone # should be in your owners manual or warrantee info.
No matter whether it is a product OR a service, you gotta' do your homework and take nothing for granted. It was true yesterday and it will be true tomorrow. It is, and always will be Buyer beware.
If we all learn to be smarter comsumers, the market place will sort out who stays and who doesn't.

 

[TheAnarkist]

Rule # 1 Never pass through the door of a dealership after the warranty period.

Rule # 2 Never buy a product with a warranty in order to force rule #1 into effect from day 1 of ownership.

It is not just the Auto industry or only in the USA. Over ½ of all of the products that we have bought in the last 2 years have experienced at least 1 in-warranty failure. Each failure has resulted in a fight to obtain the service that is guaranteed by the warranty.
The worst offenders are BMW, Mercedes and Phillips. I am still under a court order not to talk about the CSi 850 but it is public knowledge that someone was killed as a result of an ongoing in-warranty complaint.
Phillips charges me $0.50/min. when I call their service line to get a service authorization for our plasma TV that has been in the shop 4 times in less than a year and is not useable. At least it is not likely to kill anybody.
Bosch gave me a new hedge trimmer last week after the one I bought in June had been in the shop 3 times without being repaired. (Now the hedges will not need trimming until spring and I had to buy another one during the summer so both will be out of warranty the next time they are used.)
The chuck on the precision drill press/mill we purchased last year self-destructed in less than 10 hours of use. Parts have been on order for more than 5 months.
Thermodyne will not respond to email, snail mail or telephone calls.
The last time I was at Mercedes-Benz/Chrysler´s local service center the Service Manager said these words. ¨These new cars are just too complicated for us to work on¨. EXCUSE ME doesn’t that sign over your door say Mercedes Authorized Service?ad

I hate to say it, but this is more right every day!

 

[RV Guy]

Guys I plan to be at the dealership tommorrow finding just who is IN CHARGE, These guys have just rattled the last nerve of patients I have. I am sick of the NO CUSTOMER SERVICE LACKASADACLE ATTITUDE OF THE SERVICE DEPARTMENT. WHO CAN I COMPALIN TO REGARDING THE REPORTING OF THIS TO SOME CONSUMER AGENCY. IF i TREATED MY CUSTOMERS AND THE PUBLIC WHICH ARE MY PATIENT`S LIKE THEY HAVE TREATED ME IT WOULD BE CRIMINAL.

I somehow missed the first part of this so I don't know the details of your problem. Having worked for a large RV dealer who had been a car dealer for many years before, I would handle this by first asking for the service manager and if that didn't bring satisfaction then I would ask for the general manager. If it is a locally owned dealership the next step is the owner and if it isn't locally owned then ask who the GM's supervisor is and how you can contact him. I would work myself right up the ladder until I go the satisfaction I deserved. Also, don't forget about theGM zone manager and the better business bureau.