I once had an oppurtunity to be an undercover boss for a week. Not as an employee but as a customer. Company gave me a week to find a place to live before taking over a store. Caught two gals stealing two were very rude to customers and everyone was lazy. All because the manager sat in the office all day long doing nothing at all. When I took over the store I got into the books and ramapnt shortages on cash registers going on. I had one meeting after firing the two thieves told the employees all was fogiven if they didnt screw up again. Caught one gal stealing 3 days later confessed to over $10,000. Caught an asst stealing 4 days after that. Both carried out in handcuffs and then the rest understood. My first full month I had a $15,000 sales increase and a $10,000 profit increase. If anyone has an oppurtunity to do this I would highly recomend it. It will open your eyes. Great show.