smook
Well-known member
VEHICLE RECALL NOTICE - based on VIN #
August 2004
Dear General Motors Customer:
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2004 model year Cadillac CTS, SRX, XLR, and Chevrolet Corvette vehicles.
Washers that are used along with nuts to attach the lower control arms were made of the wrong steel material.
These washers may fracture and become loose or fall away from the vehicle, making it possible for the control arm to separate. If this were to occur on the front of the vehicle, the affected corner of the vehicle will drop and the affected wheel could tilt outward, creating a dragging action that would tend to slow the vehicle and turn it in the direction of the affected corner.
The driver could maintain some steering control with the unaffected wheel, but vehicle control would be diminished. If the separation occurs at the rear of the vehicle (XLR and Corvette only), it could cause unexpected right or left lateral forces at the rear of the vehicle. Although steering of the front wheels would be unaffected, control of vehicle direction would be impaired.
Front or rear control arm separation may also reduce brake system performance and increase stopping distance.
If these events occur and the driver is unable to react in time, a crash could occur.
Your dealer will install a new nut and washer on the lower control arms, and if required, replace the ball stud and/or steering knuckle(s). This service will be performed for you at no charge.
You may be contacted by a dealer other than the dealer who sold or is currently servicing your vehicle. Please be advised that you may take your vehicle to the General Motors dealership of your choice to have the recall service work completed. Please contact your dealer as soon as possible to arrange a service date.
If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.
This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
Customer Support Department.
-Bill.
August 2004
Dear General Motors Customer:
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2004 model year Cadillac CTS, SRX, XLR, and Chevrolet Corvette vehicles.
Washers that are used along with nuts to attach the lower control arms were made of the wrong steel material.
These washers may fracture and become loose or fall away from the vehicle, making it possible for the control arm to separate. If this were to occur on the front of the vehicle, the affected corner of the vehicle will drop and the affected wheel could tilt outward, creating a dragging action that would tend to slow the vehicle and turn it in the direction of the affected corner.
The driver could maintain some steering control with the unaffected wheel, but vehicle control would be diminished. If the separation occurs at the rear of the vehicle (XLR and Corvette only), it could cause unexpected right or left lateral forces at the rear of the vehicle. Although steering of the front wheels would be unaffected, control of vehicle direction would be impaired.
Front or rear control arm separation may also reduce brake system performance and increase stopping distance.
If these events occur and the driver is unable to react in time, a crash could occur.
Your dealer will install a new nut and washer on the lower control arms, and if required, replace the ball stud and/or steering knuckle(s). This service will be performed for you at no charge.
You may be contacted by a dealer other than the dealer who sold or is currently servicing your vehicle. Please be advised that you may take your vehicle to the General Motors dealership of your choice to have the recall service work completed. Please contact your dealer as soon as possible to arrange a service date.
If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.
This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
Customer Support Department.
-Bill.
