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GM Unveils Unprecedented Customer Protection Package - "GM Total Confidence"


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Sep 16, 2000
New Hampshire
1990 Corvette ZR-1
FOR RELEASE: 2009-03-31

General Motors Unveils Unprecedented Customer Protection Package - "GM Total Confidence"

<!-- This is the Relase Content -->

  • [*]Payment protection for the first 24 months of ownership... lose your income and we'll make up to nine payments for up to $500 per month
    [*]Finance a new GM vehicle we'll help protect its retail value at trade-in time on your next GM vehicle
    [*]Safety and security of one year of OnStar standard
    [*] Fully backed, 5 year/100,000 mile limited powertrain warranty with roadside assistance and courtesy transportation ... provides the best coverage in the industry
    [*]GMconfidence.com website launched with program details
DETROIT - General Motors today announced the most comprehensive customer protection in the industry with "GM Total Confidence," a plan that protects a customer's paycheck, investment, vehicle and family.

"Our Total Confidence plan is an unprecedented offer that reinvents the ownership experience in an extremely positive way," said Mark LaNeve, vice president, GM North America Vehicle Sales, Service and Marketing. "Unlike other programs out there, 'GM Total Confidence' provides comprehensive coverage for new vehicle owners - from protecting their new vehicle investment to protecting their family's income. GM Total Confidence provides customers peace of mind in uncertain times." (Note: See accompanying chart)

The 'GM Total Confidence' plan:

  • [*]Protects your Paycheck: 'Payment Protection*' provides up to nine months of payments on vehicle loans or leases ($500 max/month) if you lose your job for economic reasons. When looking for a job, you need a vehicle more than ever. 'Payment Protection' helps you get back on your feet.
    [*]Protects your Investment: During the first two years of ownership, 'Vehicle Value Protection*' helps protect customers against uncertainty in the future used car market. Much as we've seen home prices decline in this tough market - and homeowners may owe more than the current resale value of their house - 'Vehicle Value Protection' provides peace-of-mind for customers when they want to go purchase another GM vehicle.
    [*]Protects your Vehicle: GM's 5 year/100,000 mile transferable powertrain limited warranty (whichever comes first) plus roadside assistance and courtesy transportation. GM protects your vehicle with the best coverage in the business - so you don't have to worry. With the high quality of GM vehicles today, offering the best coverage only makes sense. See your dealer for warranty details.
    [*]Protects your Family: One Year OnStar 'Safety and Security' Package. Knowing that OnStar is there if you should ever need them really makes a difference. With Automatic Crash Response, OnStar's cutting-edge technology that protects your family when they travel. Visit onstar.com for more details.
"By protecting a customer's payment, investment, vehicle and family, we are reinventing the customer experience," LaNeve added. "The 'GM Total Confidence' plan addresses today's most pressing concerns for new car buyers ... we asked customers what they wanted, and simply put, this package is it."

The "GM Total Confidence" plan is available for vehicles purchased April 1 through April 30, 2009. For more information, please visit gmconfidence.com.

"GM Total Confidence"​
<center><table border="1" bordercolor="#000000" cellpadding="2" cellspacing="1" width="614"><tbody><tr><td valign="top" width="16%"> </td><td valign="top" width="15%">
Year 1
</td><td valign="top" width="14%">
</td><td valign="top" width="14%">
</td><td valign="top" width="14%">
</td><td valign="top" width="14%">
</td><td valign="top" width="14%">
</td></tr><tr><td valign="top" width="16%">Vehicle Value Protection*
</td><td colspan="6" bgcolor="#808080" valign="top" width="84%">
(Negative equity assistance if outstanding principal loan balance is more than NADA Clean Retail Value)
</td></tr><tr><td valign="top" width="16%">Payment Protection*
</td><td colspan="2" bgcolor="#808080" valign="top" width="29%">
(Up to 9 months payments up to $500/month if you lose your job)
</td><td bgcolor="#ffffff" valign="top" width="14%"> </td><td bgcolor="#ffffff" valign="top" width="14%"> </td><td bgcolor="#ffffff" valign="top" width="14%"> </td><td bgcolor="#ffffff" valign="top" width="14%"> </td></tr><tr><td valign="top" width="16%">100K mi / 5 year Warranty
</td><td colspan="5" bgcolor="#808080" valign="top" width="71%">
(Fully-transferable limited powertrain warranty with roadside assistance and courtesy transportation)​
</td><td valign="top" width="14%"> </td></tr><tr><td valign="top" width="16%">OnStar
</td><td bgcolor="#808080" valign="top" width="15%">
(Safety and Security Package)
</td><td valign="top" width="14%"> </td><td valign="top" width="14%"> </td><td valign="top" width="14%"> </td><td valign="top" width="14%"> </td><td valign="top" width="14%"> </td></tr></tbody></table> </center>​
*These plans are provided by cynoSure Financial, Inc. and ServicePlan, Inc.

General Motors Corp. (NYSE: GM), one of the world's largest automakers, was founded in 1908, and today manufactures cars and trucks in 34 countries. With its global headquarters in Detroit, GM employs 244,500 people in every major region of the world, and sells and services vehicles in some 140 countries. In 2008, GM sold 8.35 million cars and trucks globally under the following brands: Buick, Cadillac, Chevrolet, GMC, GM Daewoo, Holden, Hummer, Opel, Pontiac, Saab, Saturn, Vauxhall and Wuling. GM's largest national market is the United States, followed by China, Brazil, the United Kingdom, Canada, Russia and Germany. GM's OnStar subsidiary is the industry leader in vehicle safety, security and information services. More information on GM can be found at General Motors | Corporate Website | GM.

Note: GM sales and production results are available on GM Media OnLine at http://media.gm.com/us/gm/en by clicking on News, then Sales/Production. In this press release and related comments by General Motors management, we use words like "expect," "anticipate," "estimate," "forecast," "objective," "plan," "goal" and similar expressions to identify forward-looking statements, representing our current judgment about possible future events. We believe these judgments are reasonable, but actual results may differ materially due to a variety of important factors. Among other items, such factors might include: our ability to comply with the requirements of our credit agreement with the U.S. Department of Treasury; the availability of funding for future loans under that credit agreement; our ability to execute the restructuring plans that we have disclosed, our ability to maintain adequate liquidity and financing sources and an appropriate level of debt; and changes in general economic conditions, market acceptance of our products; shortages of and price increases for fuel; significant changes in the competitive environment and the effect of competition on our markets, including on our pricing policies. GM's most recent annual report on Form 10-K and quarterly report on Form 10-Q provide information about these factors, which may be revised or supplemented in future reports to the SEC on Form 10-Q or 8-K.
# # #​
John McDonald
GM Corporate News
313-667-3714 (office)
313-418-2139 (mobile)

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