I emailed Don Olson about information on his wiring diagrams since I've heard so many good things about them. I wanted to get one for my '65 and for my new '78 project car.
I emailed him Fri and he replied back quickly with pricing and details.
On pricing he mentioned a discounted price and how much shipping was.
I emailed him back Fri night with my order for both and sent him a PayPal payment that was the correct amount for his stated discounted price on the diagrams and his listed shipping amount.
Within 10 minutes he called me on the phone and said he was sending a PayPal payment back to me because I overpaid. Since I ordered two diagrams he also discounts the shipping so he was kind enough to refund me the shipping difference back! I got confirmation of the 'refund" about another 10 minutes later. WOW, almost everyone else would have just accepted my payment and not said anything. We are only talking about $7.00 or so but it was great for him to do that.
this morning he just emailed again saying my package was ready and waiting for UPS to pick up and already gave me the tracking number.
I have to say that Don Olson and Tom DeWitt (whom I dealt with about 3 months ago) both give TOP customer service in my experience and both are a credit to the hobby. I wish more vendors would take notice and offer similar quality service.
After having recieved poor service from some other vendors and seeing many posts about the same issue, it's nice to recieve and report a very POSITIVE experience from both of these gentlemen.
oh....... I should add Al Knoch to my list also. I had a problem with one of the seats they did for me at Carlisle last year and when I contacted them about it they sent a call tag to ship it back, they redid the seat, and returned it - no problems and no hassles!
so many times all we do is b*itch and moan and complain about the bad experiences we have so I thought it would be nice to report a positive experience.
I emailed him Fri and he replied back quickly with pricing and details.
On pricing he mentioned a discounted price and how much shipping was.
I emailed him back Fri night with my order for both and sent him a PayPal payment that was the correct amount for his stated discounted price on the diagrams and his listed shipping amount.
Within 10 minutes he called me on the phone and said he was sending a PayPal payment back to me because I overpaid. Since I ordered two diagrams he also discounts the shipping so he was kind enough to refund me the shipping difference back! I got confirmation of the 'refund" about another 10 minutes later. WOW, almost everyone else would have just accepted my payment and not said anything. We are only talking about $7.00 or so but it was great for him to do that.
this morning he just emailed again saying my package was ready and waiting for UPS to pick up and already gave me the tracking number.
I have to say that Don Olson and Tom DeWitt (whom I dealt with about 3 months ago) both give TOP customer service in my experience and both are a credit to the hobby. I wish more vendors would take notice and offer similar quality service.
After having recieved poor service from some other vendors and seeing many posts about the same issue, it's nice to recieve and report a very POSITIVE experience from both of these gentlemen.
oh....... I should add Al Knoch to my list also. I had a problem with one of the seats they did for me at Carlisle last year and when I contacted them about it they sent a call tag to ship it back, they redid the seat, and returned it - no problems and no hassles!
so many times all we do is b*itch and moan and complain about the bad experiences we have so I thought it would be nice to report a positive experience.