I bought 4 Firestone SZ50's from Tire Rack and took them to the local Firestone dealer to have them installed.
I called the dealer up in the morning and asked him how much it would be to install 4 tires and he tells me $80. So I get there and talk to him, he takes down my information and says, "Oh the Corvette costs more than $80." So I asked him how much and he said about $140, including tax. Since I had my spare on and didn't want to lug 4 big tires around any more, I had them done there.
The next day, the rear drivers side tire is losing pressure. I take it back and they said that it was a nick on the rim. Okay, that was taken care of.
Then two days after that, I notice that they didn't put the tires/rims on the correct corners. So I go back and they give me the old, "We don't have time to do that tonight, but if you want to leave it..." I tell them no and at this point, I'm really fed up.
So I go onto the Firestone website and pull up their corporate HQ's phone and give them a call today. I told them that I don't mind paying more for quality work, but the work was shoddy and sloppy at best.
The Rep asked me what I want Firestone to do. I told him that I want the extra charge refunded to me. He put me on hold and called the dealer manager. The rep got back with me and told me to go in to get my refund for the difference.
I must say that Firestone has lost me in the sense that I will not take my car there for anything. Will I buy another set of SZ50's? I don't know, I like the tires a lot right now but I'll have to see how they age.
I called the dealer up in the morning and asked him how much it would be to install 4 tires and he tells me $80. So I get there and talk to him, he takes down my information and says, "Oh the Corvette costs more than $80." So I asked him how much and he said about $140, including tax. Since I had my spare on and didn't want to lug 4 big tires around any more, I had them done there.
The next day, the rear drivers side tire is losing pressure. I take it back and they said that it was a nick on the rim. Okay, that was taken care of.
Then two days after that, I notice that they didn't put the tires/rims on the correct corners. So I go back and they give me the old, "We don't have time to do that tonight, but if you want to leave it..." I tell them no and at this point, I'm really fed up.
So I go onto the Firestone website and pull up their corporate HQ's phone and give them a call today. I told them that I don't mind paying more for quality work, but the work was shoddy and sloppy at best.
The Rep asked me what I want Firestone to do. I told him that I want the extra charge refunded to me. He put me on hold and called the dealer manager. The rep got back with me and told me to go in to get my refund for the difference.
I must say that Firestone has lost me in the sense that I will not take my car there for anything. Will I buy another set of SZ50's? I don't know, I like the tires a lot right now but I'll have to see how they age.
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4LT GS Roadster
