Highway Man
Well-known member
I received my new chrome Z06 wheels from OEM about three or four weeks ago and thought I would post my experience since I have seen threads from others inquiring about OEM's products and their service. I bought these for my 92 LT1 Vette and had done some considerable research before purchasing from OEM. Let me begin by saying that all of my phone calls were promptly answered with very little waiting and I had no problems with getting to speak with a sales representative. I made several calls with questions about the wheels before I made the buy. After deciding which style I wanted and being sure they would fit my car with no problems I made the buy. I also decided to buy new chrome lug nuts with a locking nut for each wheel at the same time. I want to state to that the wheels came with the center caps included in the price. I was told by the sales rep that a tracking number for my wheels would be e-mailed to me upon shipping. I was also told that it could be two to three weeks to receive my wheels and so you will know I live in Missouri. I received the e-mail I believe it was the next day that my wheels had been shipped and I received the tracking number with the information that I would have the wheels in five days! Wow that's fast shipping! As I began to track the wheels I saw that they had gone from OEM in Sarasota to Jacksonville, Florida and three of the wheels had been forwarded to the next UPS destination but the fourth wheel had been lost. I notified OEM of this and they said they would contact UPS and put a track on the fourth wheel but in the meantime they would go ahead and ship me a replacement wheel in case the fourth wheel couldn't be found. WOW again! How's that for service and I didn't even have to ask them to do that they just took it upon themselves to do it! I don't know about anybody who may read this thread but I don't see how customer service can get any better than this. Okay now the fifth wheel has been shipped and I get an e-mail from OEM for this wheel with a tracking number and it is going through the UPS system with no glitches. In the meantime wheel number four that had been lost is found by UPS and is being sent back to OEM asit is an extra wheel. Four days later I get all four wheels at the same time and like a kid on Christmas morning I can't wait to get them open to see my new wheels. I open the boxes and I see four gorgeous chrome wheels with the center caps and the four sets of lug nuts with a lock nut for each wheel and all is well! Thanks OEM for great looking wheels and for great sevice!
I took the wheels to my local tire shop where they were mounted with no issues and they look and ride great!! I am not an employee of OEM and I am not receiving any compensation for this thread it is just my experience. 

