Problem with dealer

[jorge33265]

Hello I have a 1997 corvette Coupe. I took the car to the dealer to change the oil and O2 sensor. When i got my car back the fiberglass infront of both doors was cracked in the lifting area. Needless to say they did not jack up the car properly. They are willing to fix this but I also noticed that my roof the acrylic top had a crack on it. This they do not want to fix. I know in C4s you had to remove the roof in order to jack it up. Does this also apply to C5s? Any help and or documentation on this would be greatly apprciated. There intital answer is that they lift all corvettes the same way and that has never happend. I have never had a problem with this dealer and they are willing to work with me but I need to find some documentation on this to prove that it can happen. For C4s i think its right in the owners manual

 

[silver98]

I have not read any cautions, notices or instructions in either the owners' manual or the tech manual which even remotely hints at removing the top from prior to lifting. The 'pucks' MUST be used, however, to prevent body damage.


Good Luck, HTH

 

[Charles Patrick]

I also have a C-5 and I have watched the oil being changed. At no time was the roof removed for this. On a related note, I did experience a most unpleasant experiece while having a tire replaced at the dealer. They cracked the passenger side front fender due to faulty lifting and had to replace the panel. Of course, they managed to screw up the allignment of the new panel with the hood and door.

I have been so upset at this and the dealer that I have not bothered to pursue it further.

 

[99WhiteC5Coupe]

jorge33265 & Charles Patrick,

You should post the name(s) of the dealerships involved.

 

[Charles Patrick]

There may be legal concerns so, I don't thiink this is wise.

 

[ron]

For the "what it is worth" department. In order to prevent the very incidents mentioned, ie: stress cracking panels. ect; I try to locate a dealer or place of business that changes oil which has the "drive on" lifts. Most GM dealers have upgraded to this type of lift. The newer design lift allows access to almost all of the underside of the car since the posts for lifting are on the exterior of the drive on rails. I was talking with my service rep. in Fl, and he stated that before they would attempt to lift any C5 with the old type lift, they would open both doors as well as the trunk lid. A friend of mine in Maine had his new C5 dropped about six feet from a lift at a Chevy dealership. He wouldn't accept repairs and sued for a new Vette which he finally got after some serious negotiations. Of course this is a reason for changing our own oil, although this isn't an option for everyone. I really hate to hear of these events, because in most instances it is simple neglect (read not taking time and being patient) on the part of the service personnel. Good luck with the repairs and or replacement.

Ron

 

[kingman]

Legal thing!!!!!!!!

HI

All you have to say is "in my opinion" and then you can say anything>

Alan