Help - service trouble with dealer

[Stan The Man]

Mick_s3

So are you still going to trade the car after all the pain? The vehicle is probably sorted now, though I would have thought the dealer should have done that at his own expense.

Best regards,

Stan

 

[mick_s3]

I doubt I will trade it. My wife got a call from the service manager as well (I am hard to get ahold of at work). She said that he was very nice and "to be sure to call him if we have any more problems"....

I laughed at that one, because I am sure he does not want to talk to me or my wife ever again


Mick

 

[c4c5specialist]

Hi there,
Just make sure that you monitor the U1255, and what module it sets in.
Allthebest, c4c5

 

[mick_s3]

That code appeared on both doors (A0/1).

Is this one more of an issue if it shows up say in the BCM or PCM?

Thanks,

Mick

 

[mick_s3]

Oh c4c5, I did have one thing that I wanted to ask you about.

You said that the code that was showing up indicated a problem with the secondary air injection check valve, which is on the intake. I asked them about that this morning when I was dropping the car off again (sigh), and they said they replaces the 02 sensor on the exhaust, drivers side.

The engine light has not re-lit, so I am curious how the codes work. What I mean to say is do you have a manual that says "see this change this", or is it "see this, could be this, this or this".

Thanks again for all of the advice/information.

Mick

 

[smook]

Out to out-deal the Dealer!

My comments are based on my own experiences.

As soon as you write the cheque, and drive the car around the block, the deal is done. Next time, drive the car around the block first. Note issues, have the salesperson/dealership sign and copy the list and then leave. That would be great if you could find all the problems by driving around the block the first time. So, my practice has been to write in a clause to give you a 30 day conditional issue fix/repair on all problems. They usually go for it. They won't go for it after the cheque.

On to your problem today. Being hard on the dealer gives them no interest in working quickly or at all on your problem. Be nice (that might be hard to do) and always put things in writing and ask for the copy of the service statement/report each time you take the car in and pick it up.

Keeping the paper work really helps.

Did you get a warranty of any kind regarding your purchase? Review your purchase agreement. Check for time frame of warranty if any?

Remember you did buy an older corvette and they do have more issues over time. Work on the angle that you are not happy with this purchase currently and request that you correct some of the issues. A legal letter might be required, but starts with "pulling out there guns". A letter from you with documentation is better from you. Do the paper work. You might be surprised how this gets things done. (or started in the right direction) Your only positon of strength now is , "I'm not a happy guy right now". "I just bought this car and it's got lots of problems!!!" "Please help me, I just bought this car!"


Best of luck!
Cheers!
Bill.

 

[LEEJANDZ]

Now that is some sage advice. At the dealership, we work better with people who are polite and frustrated reather then upset and frustrated. If you take the polite route, you have better control of the outcome. Most dealerships have a CUSTOMER SERVICE REPRESENTATIVE (CSR) who is paid very well to handle cases like this. If you havent spoken to him/her I suggest you do that in the future. He/she has a lot of authority and can authorize repair or warranty work without a lot of ladders. (ie let me go ask my boss, sorry hes not in and we need his authorization, so can you please try back later) Dealerships often pride themselves on how much they can abuse the time and patience of a "problem" customer.

Remember that as soon as you pay for the car and take delivery of it, most salesmen will not spend the time trying to resolve a problem. They work on commission and you unfortunately will not be giving him/her any more money.

REMEMBER!!! Keep all paperwork, and if there is something promised verbally get that in writing. Good luck!!!

I am available privately for suggestions with the dealership.

----------------------------------------------

JASON

As soon as you write the cheque, and drive the car around the block, the deal is done. Next time, drive the car around the block first. Note issues, have the salesperson/dealership sign and copy the list and then leave. That would be great if you could find all the problems by driving around the block the first time. So, my practice has been to write in a clause to give you a 30 day conditional issue fix/repair on all problems. They usually go for it. They won't go for it after the cheque.

On to your problem today. Being hard on the dealer gives them no interest in working quickly or at all on your problem. Be nice (that might be hard to do) and always put things in writing and ask for the copy of the service statement/report each time you take the car in and pick it up.

Keeping the paper work really helps.

Did you get a warranty of any kind regarding your purchase? Review your purchase agreement. Check for time frame of warranty if any?

Remember you did buy an older corvette and they do have more issues over time. Work on the angle that you are not happy with this purchase currently and request that you correct some of the issues. A legal letter might be required, but starts with "pulling out there guns". A letter from you with documentation is better from you. Do the paper work. You might be surprised how this gets things done. (or started in the right direction) Your only positon of strength now is , "I'm not a happy guy right now". "I just bought this car and it's got lots of problems!!!" "Please help me, I just bought this car!"

 

[mick_s3]

Hi there,
Just make sure that you monitor the U1255, and what module it sets in.
Allthebest, c4c5

Could the original code that was thrown, which they diagnosed as the O2 sensor actually have been for an air pump in the emissions system, or should I be so bold as to tell them that is the metering valve on the intake as you suggested?

Mick

 

[c4c5specialist]

Hi Mick,
Yes, it could have been. Have you had a reoccurance of the 1416 code???
c4c5

 

[mick_s3]

Hi Mick,
Yes, it could have been. Have you had a reoccurance of the 1416 code???
c4c5

I did not have the chance to look at the DIC to see what codes were there.

I was on my way to work, and had to get there asap to tend to some issues, when the light came on. I happened to be about a block from the dealer, as was my wife with the kids, so when I saw the light I immediatly called her and had her stop there. She was waiting in the parking lot, so I just parked it in the service entrance and gave the keys to my service tech, told him the engine light was on again, and headed to work in the mini-van.....

I should ask them what codes were there. I am awaiting a phone call from the dealership for their word on what the deal is now.

Thanks alot for your help I do appreciate it.

Mick