Warning! VBP Part II

[PLRX]

Part I

August 12, 09

A sale from VBP does no good.

Selling defective parts and with a substandard customer service I would never buy their products and would not recommend their business ever.

I bought my parts on "sale" and the savings do not match to the discomfort I've received from VBP. I rather spend more money and be happy with the product.

Today I spoke with Steve and basically told me that after they evaluate the defective rotors VBP sold me I'll be out of luck.

The rotors were eating my pads away. Here is an example; the same pads (Hawk HPS) on my 95 with Rotorpros are 1 year old. Same pads (Hawk HPS) on my 96 with VBP rotors, the pads in my 96 have less pad material than my 95. Note that I only put approximate 500 ~1,000 miles in the Vette and 80% of that are freeway miles.

I packed the rotors in one box but they sent two labels. I called asking to send one label and NO, they wont do it. Now, I have to buy/find a box, buy
tape and hump the boxes to FedEx. All this equals to the most expensive shipping and handling charges a Corvette owner would ever pay.

He said: "Don't waste my time, if I don't receive the rotors within a week don't even bother"

Thank You Steves:

 

[Mac]

Folks, these kind of disputes are best resolved between the two parties, so let's leave it up to them to do so.

I thank you for your understanding.

-Mac

 

[Mac]

Just so folks know, I sent a private message to VBP about this thread at the same time as I put my first post on this thread. So far, no reply.

-Mac

 

[PLRX]

Just so folks know, I sent a private message to VBP about this thread at the same time as I put my first post on this thread. So far, no reply.

-Mac

They don't answer e-mails right away (once a week), you'd have to call

 

[Sunstroked]

Look, healthy discussions on scam artists are good. But I must stick up for this company. I have dealt with them twice. First time for a complete sport suspension pkg. The rear spring caused a bit delay in shipping as I was told mold problems caused a backlog. It did not inconvenience me, and the total package, including bushings and a few extras I ordered all came in. Installation instructions were sufficient, along with my FSM, the install was straight forward and did what I wanted.
I ordered brake parts last yr, they shipped quickly and the parts were all in order and fit correctly. To date, I have no negative issues.
I'm sorry you have had issues, but you are trying to make this company out to be a sorry assed company to deal with. Hopefully you will get it all worked out. Sometimes a cool head and politeness go a long way toward getting a problem solved.

 

[Mac]

Sometimes a cool head and politeness go a long way toward getting a problem solved.

Agreed wholeheartedly...

I hope PLRX and VBP work this out quickly and to mutual satisfaction.

-Mac

 

[tcxd40]

I'll second the great service from VBP.

Purchased a entire suspension system for my 81 off ebay, new never used. Had an issue with the rear dual spring mount. All they asked was what was wrong and how could they help. Two days later I had a new mount shipped to the house free of charge. I did not buy it from them, however they supported thier product no questions asked.
tcxd40

 

[So Bay Vetter]

I've never heard of new rotors causing excessive wear, I gotta wonder whether it was a defective pad or maybe sticking calipers. Did the rotors look scarred or blemished in some way?

 

[tonyponykay]

shizzle happens

I had good experience with VBP, bought rear spring for my 80, composite spring etc.. worked out very nice... never had an issue with them.

Sometimes I call up one of these companies and get somebody whose been having a bad day. One day I called Jegs for a carb gasket and the guy sounded totally disinterested. Told me I had the wrong intake manifold for my edlebrock carb. Told him they sold me the intake manifold (Edlebroke) along with the carb (a combination) just two weeks ago. He was quiet for a while and then decided to just help me with what I needed. I could tell however, that he was quite upset and bordering on angry. Kept asking me my name and then asked me I was sure that I am me. I was calm and assured him that I know who I am and that I had spelled my name correctly. I think he was just having a bad day or else didn't like people with Hawiian sounding last names. :L:L:L

So you might have just caught somebody on a bad day. I've never really had any problems with any supplier of corvette parts and I've used quite a few.


take it easy,
tk

 

[PLRX]

VBP came to the conclusion their products were defective and are refunding my money. This took several e-mails, voice mails and phone calls.

I lost time but, if you pay for your mods to be installed, you'd loose more than time. Labor goes from $60 to $80 on most shops.

If you had great service from them you were lucky and that is great. I was not fortunate on that department. It's over now and there are other companies that sell Corvette products.

 

[Mac]

VBP came to the conclusion their products were defective and are refunding my money. This took several e-mails, voice mails and phone calls.

I lost time but, if you pay for your mods to be installed, you'd loose more than time. Labor goes from $60 to $80 on most shops.

If you had great service from them you were lucky and that is great. I was not fortunate on that department. It's over now and there are other companies that sell Corvette products.

I'm glad to hear it has been resolved to your satisfaction.

For the record, I never got a reply message from VBP.

-Mac

 

[PLRX]

I'm glad to hear it has been resolved to your satisfaction.

For the record, I never got a reply message from VBP.

-Mac

They will reply within 3 weeks

 

[tonyponykay]

the internet is a wonderful thing

meaning:

now, a company's reputation is on the line when they deal with customers. Reason being, if a customer is unhappy, they do have recourse, such as posting on forums, notifying other possible customers of bad/good experiences with any company.

On my 95 Lt1, I had a terrible experience with a shop, reported it on the appropriate forum, (shouldn't take 5 go backs for professional mechanics to find a cracked timing cover leaking puddles of oil), and the shop called , owner fuming. Told the jerk if he had done the work correctly, (properly documented his failures and his shop's attitude "don't call us, don't bother us, when your car is done, we'll call you", ). He cursed me up and down and I laughed. :cool

The internet is a wonderful thing. Now they have "someone" to answer to, and it hurts them where it counts, in the profit and loss statement. Now they know, or should know, that it matters how they act, each customer matters, each job matters, and every car they ruin will cost them more than that single customer. :bash

I think it is entirely appropriate for people to report bad experiences, and good ones, to their hearts content. State governments have not, to my knowledge, cracked down on dishonest shops or suppliers. This leaves it to us, the consumer, to deal with dishonest shops and suppliers. This is the power of the internet and it should not be stifled.

my opinion
tk

 

[KANE]

...I think it is entirely appropriate for people to report bad experiences, and good ones, to their hearts content. State governments have not, to my knowledge, cracked down on dishonest shops or suppliers. This leaves it to us, the consumer, to deal with dishonest shops and suppliers. This is the power of the internet and it should not be stifled...

Accountability is important- on both sides of an issue because with great power comes great responsibility.

Reporting a negative experience fairly is just as important as bringing it to light.


PLRX- thanks for posting the resolution to the problem.

 

[Mac]

They will reply within 3 weeks

VB & P replied today; it was an excellent and comprehensive note.

Alan Gonzalez said he would follow up with you to ensure that you was satisfied with the resolution. Sounds good to me!

-Mac