Yet another rant about the General

[SHVETTE98]

I had the column lock recall done where they disable the locking device for the automatics. Along with the notice was a form to complete if you had it repaired previously so that a refund would be considered. Of course, you had to submit the original invoice and original credit card receipt or copy of the check in order to be considered. Well, I had all of that, and submitted it and as I expected they denied it. They said that the parts that they disabled were not the parts that I had replaced when the column locked up on me a year or so ago. Fine - I was a loyal GM customer, having purchased 17 GM vehicles, 5 of which I bought from GM dealers, and this being my 2nd Vette. Not any more, I promise.

 

[Blue92]

I here you. My first car was a chevy and I have bought a few brand new and owned more that I have purchased used. I am on my second vette and it will be my last. Being left stranded in the pouring rain because of the opti c--p. Recently was stuck when it would not start. After two days of tracing wires find out that the wire from the neutral safety switch to the starter had rubbed on a bolt head and shorted out. Why on their suppossed premimum top of the line product they would not spend a few cents on some wire loom material is beyond me. I could go on about poor GM quality and engineering but I will vote with my wallet and my next purchase will not be GM either for my DD or my fun car.

 

[bluecoupe]

Call them and tell them your tale and how you are a long time customer. It is not your fault your GM dealership changed parts that didn't need to be changed. You brought it in for the steering lock problem with the exact symptoms mentioned in the recall. You have no idea what parts that involves. If they don't settle with you then raise hell. Tell the you will call your state's Attorney General's Office and you will take GM and your dealer to small claims court. Tell them you will not give up until you are satisfied. Take names and numbers, write everything down. It will cost them more to defend their denial than to reimburse you. They'll take care of it.

The GM customer satisfaction phone number is 800-222-1020, and the address for written complaints is Chevrolet, P.O. Box 33172, Detroit MI, 48232

 

[Craig-o]

I agree with bluecoupe; call the Chevy customer service department, and try talking with them.

I had a similar experience to you with my 2001 6-speed, but had a different outcome. I had my steering column lock, and had to have the car towed to the dealer. This was in April or May of this year, a full 2 months after the recall was announced. I had not yet received a recall notice, nor was there an active recall on my VIN when the problem occurred. I was unsuccessful in getting Chevy to authorize the repair under the recall at the time, but kept my receipts and submitted my claim when the recall notice arrived.

I just got a call from them last week saying that the work performed by the dealer was not consistent with the recall, so my claim was being denied under the recall reimbursement. HOWEVER, they said that they would reimburse the full amount paid to the dealer PLUS towing, separate from the recall.

I still have a reference number and a direct phone number to the customer service rep that helped me (a woman named Sam) if you'd like that as a reference.

Don't give up on Chevy yet!

Craig

 

[KANE]

I agree with bluecoupe; call the Chevy customer service department, and try talking with them.

I had a similar experience to you with my 2001 6-speed, but had a different outcome. I had my steering column lock, and had to have the car towed to the dealer. This was in April or May of this year, a full 2 months after the recall was announced. I had not yet received a recall notice, nor was there an active recall on my VIN when the problem occurred. I was unsuccessful in getting Chevy to authorize the repair under the recall at the time, but kept my receipts and submitted my claim when the recall notice arrived.

I just got a call from them last week saying that the work performed by the dealer was not consistent with the recall, so my claim was being denied under the recall reimbursement. HOWEVER, they said that they would reimburse the full amount paid to the dealer PLUS towing, separate from the recall.

I still have a reference number and a direct phone number to the customer service rep that helped me (a woman named Sam) if you'd like that as a reference.

Don't give up on Chevy yet!

Craig

Sure- every manufacturer is facing the same problems. As cars become more technologically advanced, these are becoming more and more common. I think the manufactuers are realizing this and they are SLOWLY getting with the program of TURE customer satisfaction.

 

[Tom]

I wish you could buy a new car like they were avaliable in the 60's. It would be nice to have a simple car, that you could work on yourself. I hate all the electronic crap on new cars, that will eventually cause a problem that sucks the life out of your wallet.

 

[bluecoupe]

Thank the government for that. EPA, DOT and a few dozen other acronyms.

 

[SHVETTE98]

Well took the advice and called them. After sitting on hold 15 minutes, I reached a live person who agreed to reimburse me. I should receive a check in 4-6 weeks (I guess they have to cut down a tree, send it through a mill to have it made into paper, then sent to printer so it can be made into a check, etc...).Thanks.

 

[bluecoupe]

Good for you! We all win.