Here we go again (sigh)
Chris Kennedy said:
The world of auto repair has to be the last big consumer area which has NOT undergone a revolution in service in recent years. Think of what Ebay and the various nationwide used car networks have done for auto purchase and sale, parts etc etc and you get my drift. Notwithstanding everything, it still seems to be the case that most of us are adamant (rightly I think) that auto repair shops, dealers etc. charge way too much for their work, most don't know what they're doing and make you pay for their learning time, and they also exhibit an "attitude" (especially concerning cars like ours) that they think gives them the right to keep the car forever while giving you excuses as to why the work is taking so long, not getting done etc. Finally, when you pick up the car it's filthy and/or something has been broken or scratched, the work hasn't been done right AND you are presented with some huge bill. We have all been through this sort of awful experience, in which you end up feeling like you and your property are being held captive.
What's really needed is some sort of "Wal Mart of Auto Repair" that does for auto repair what Wal Mart and other similar operations have done for buying so many things. That is, provide the product promptly (in this case service) at a cheaper price. The fact that this might drive lots of mom and pop auto repair places out of business doesn't bother me in the least, as many should have gone out of business long ago and deserve to go out of business.
/s/ Chris Kennedy
Houston, Texas
This statement in particular is what's wrong with the perception of automotive repair. Auto repair is a service, not a commodity. Plus, you state in the very next sentence to provide the service promptly and cheaper. This is a non-sequitur.
I can only speak from my personal experience (20+ years now) as to some of the allegations you raise. Yes, there are a lot of unqualified people working on cars...most of them are in the "fixit" type shops that cater to the price-only type of customers (gator-arms). You'll also find them in WAL-MART service centers, Goodyears, and the like... the big chain outfits are the place that hire the cheapest labor they can, paying strictly commission on top of a minimum wage which creates the "rip 'em off" mentality. Yeah... this is where I want my Vette going....NOT!
Next... the dealerships. Dealers are a good place to get trained (that's where I learned about ASR, ABS and GM OBD systems in detail), and the best techs usually leave after 2-5 years there to go work for a good independent shop. Most customers only speak with a service advisor at a dealership, and service advisors likely know less about your car then you do...their job is to sell work, nothing more. Good dealer techs are hard to keep.
Now... let's look at that "greedy" auto tech for a minute. Modern cars require specialized knowledge about fluid systems, electrical theory, computer and data systems, and HVAC systems, just to name a few. You also have tools to purchase (at your own expense), as well as ongoing training on several different makes (which of course, are all different). Myself, I have around $70,000 invested in tools and a good box to keep them in. I've made several Snap-On men happy as a result, but not because I wanted to. The dynamics of professional auto repair demanded it (broke too many tools "as good as" with "lifetime warranty"). Some guys in the field still don't understand that concept either (price only guys!).
Diagnostic equipment isn't free either.... I currently have $12000 invested in my MODIS system, with a Tech II coming into the shop next month (oh no..another $5000 to spend!) to better serve my GM customers. I also have Kent-Moore GM specific tools for diagnosing SIR (airbag) sytems, and a VATS Interrogator for VATS/PASSKEY systems. Do I give "free scans"? No, I do not..my time is valuable, just as much as yours is. I won't even go into the cost of my building, equipment, lifts, etc that aren't free either.
As to eBay "revolutionising" the auto industry..oh yeah, it's taking fraud to a whole new level. Case in point: A current customer of mine came in excitedly telling me about a car he bought on eBay for $14,000 (a genuine 63 Impala SS convertible) and started asking about upgrades for it, etc. He showed me the pictures of it, and it looked very nice in the photos. When it got here (delivered from another state by a delivery service), what he bought wasn't pretty. The engine, instead of a 327 was a redecaled 283, had a dead cylinder and would hardly run, the brakes were toast (all 4 corners were leaking fluid as well as the master) and the body was half built with bondo. It's currently getting a body-off restoration, and likely will cost near $100,000 to complete. I've been burned by eBay personally for parts purchases myself.
Now about the "attitude" presented to cars like ours... Most of the trouble is from the owner of the car, rather than the car itself. The emblems say "Corvette", but it's still a car..nothing more, nothing less. A good tech is NOT intimidated by any car, but at the same time will recognize his limitations. The real problem is bad owners, i.e. People who own Corvettes typically look down upon Mustang owners, Ferrari and Porsche owners look down upon Corvette owners, etc. etc. and the problem is self-perpetuating. As I get older, my tolerance for these types of people is less and less.
Now... if you go into a shop with a chip on your shoulder already, you're halfway on the journey to a bad experience. Most qualified shops weed out problem customers, and I most certainly do. I leave the price shoppers to the guys that love to be "the cheapest in town", and their parking lots reflect that very fact. Take a good look next time you're out as to what kind of cars are in the lot...are they broken down "hooptys", clearly on their last legs? There's your "Wal Mart of Auto Repair"... always low prices...always. And service to match, trust me. You cannot have high quality and low price at the same time...it's just not possible. There's a difference between "price" and "value".
I'm sorry you've had bad experiences in auto repair, you're obviously very bitter from a bad experience or experiences from an obviously unqualified shop.
There are two sayings that apply here, that I use every day.
"The bitterness of poor quality remains long after the sweetness of low price is forgotten..." This goes hand in hand with:
"There are people who know the price of everything and the value of nothing..."
Words to live by.