Sorry but it is the dealers fault not the customer.
The service advisor is at fault and the mechanic!! At all times and when the experts can't fix it why not try for cheaper, by the time the cheap guy is done you have not payed as much as you would have if you went to the dealer, even if they had done it wrong the first time .
Sure the GM plant made the mistake by putting a large hose clamp around the wheel which in later years they just attached the counter to the valve stem.
Now valve stems cost around $200.00
But the tire guy's make it a point to break them even when mounting and dismounting tires, just because they can.
You don't want to know what I know.
1. Used car mechanic dealer.
2. 15A tech
3.Break and frontend tech.
4.Tune up tech.
5.Service advisor.
6.Shop forman.
7.Ass service Mgr.
Don't tell me about cheap I spend the money and still get ripped off at the dealer but I am your wors't night mare.
I can and will get you fired every time ,from your job because I have been there in all these posessions and more.
Knowledge is a good thing .
I get tired of hearing I haven't got the time to the job right the first time,
but when it comes back I have the time to fix it.
That is why they call it a come back!!!
What people say is the truth and it is up to the dealer to make things right.
Some people are cheap and it is up to the dealer service advisor to instill confidence in the dealers ability to repair the vhl right the first time for a higher price,and not blow the customer off because they are cheap.The customer just want's it right the first time.If dealers would do that ,there would not be a cheap customer just a happy one.The dealer mechanics are worth their weight in gold but once again, I have not found that to be true of today's mechanics..:bar