- Joined
- Jun 24, 2002
- Messages
- 1,054
- Location
- Severn, MD USA
- Corvette
- 2016 C7.R Z06 "ROSA" - black 'Vert w/yellow accent
again, I would let a lawyer be doing all the talking - not an insurance company
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barnetdh said:I spoke to CSAA told them to hold off on the claim. They have no problem putting the claim on hold as long as I want, or canceling. I told the adjuster what happened, and he expressed concern that they might miss something in a repair of this nature, and not even know until much later, in which case I would be out of luck.
I called Frank Fragomeni at Stewart's and told him that I will not authorize repairs until we have an understanding in writing of what they will do. He put the sales pitch on me, but I insisted on a replacement of equal or greater value. He said that it might be difficult to find another '97 with low miles and he wsn't sure he could do it. I pointed out (again and again) that it did not have to be a '97, but he wasn't interested. He was going to turn this over the the dealership insurance company and let them deal with it He has no say. He will tell them that I want a replacement or cash. (I get to have some say on the cash value, which I think should be the Blue Book private sale value, not trade-in value.) Anyway, he was real puzzled I was acting like this, because "a car is just a car."ad He said, if I were involved in a car accident on the road, I wouldn't expect the other driver to replace my car, so why should this be any different?
When I spoke to Frank yesterday, he was pretty clear that he had no interest in doing the right or making me happy. As far as he's concerned, this is why he has insurance. (his words)JohnGrawcock said:I sure don't get the feeling Steward's is trying to do the right thing here.
barnetdh said:When I spoke to Frank yesterday, he was pretty clear that he had no interest in doing the right or making me happy. As far as he's concerned, this is why he has insurance. (his words)
I don't think Frank cares about online forums, or what Corvette owners think. He may not even know what the Internet is, as far as I can tell. If I Stewart's and saw that there was a discussion thread trashing the dealership, and (as of this morning) had over 5,800 hits on it, I would doing backflips to stop it. If I were GM, I'd assigning marketing and spin doctors to get this under control. I don't get it. Frank is trying to save a couple of thousand $$$ on this one, and ignoring all the bad publicity -- which I think would end up costing him at least a couple of sales and service.
Is there any easy way to find out the owner of Stewarts? Somebody has got to be smart enough to see the value of happy customers.
- Dave Barnett
I agree. F'em. It's time to get a lawyer involved, and settle this. If they have started to repair your car, stop them. GET ON THE PHONE TO YOUR LAWYER NOW!!!!!!koolaid117 said:2. Time to quit playing, get an attorney. Fragomeni doesn't seem to care, why should you.
CorporationSTEWART CHEVROLET, INC.Number: C1257954Date Filed: 9/25/1984Status: merged outJurisdiction: CaliforniaMailing Address780 SERRAMONTE BLVD.COLMA, CA 94014Agent for Service of ProcessPAUL A MONTALBANO780 SERRAMONTE BLVD.COLMA, CA 94014
Hello Sales Department,Please share this message with the rest of your establishment and especially the owner.I am writing because I was made aware of an unfortunate incident at your service facilities with Dave Barnett's 1997 Corvette.The incident, while upsetting to anyone who appreciates Corvettes, isn't nearly as upsetting as your dealership's handling of the issue.Based on what I've heard and inferred from your responses there is no way that I could ever consider using your dealership for service or the purchase of a vehicle.In short, you've lost a potential customer in me and in everyone I can find who will listen. Folks at the Corvette Clubs I am a member of (including Santa Clara Corvettes and the Northern California chapter of NCRS) and the events and shows I attend will all be fascinated by this story.I realize that I haven’t heard your side of the story directly and I’d be happy to do so; but for me actions speak louder then words and your actions haven’t yet said anything good about your ability to care for your customers.Best regards,