- Thread starter
- #21
Ken
Gone but not forgotten
Okay, dig this... 
I'm at the body shop today, having the floors done, when I get a phone call from Mike, from the transmission shop (Torrance Transmissions) saying that Tilton is telling him that they're not going to refund any money to him for the (incorrect) collar assembly we sent back in exchange for the correct one. They are telling him that the assembly was an old assembly that they don't even make anymore, and haven't made in five or six years, and on top of that they are disputing the condition of the assembly! I mean, how much damage can be inflicted on a heavy piece of metal, especially when I was the only one to handle it and I know that it wasn't damaged in any way. There may have been a few marks on it from insertion into the bellhousing hole, but that is to be expected and considered normal I would imagine.
At any rate, being obsessive/compulsive comes in handy when you are talking receipts and other various paperwork, including the original packing. :L
I got on the phone with Casey this afternoon, and after a few minutes of conversation, I was able to give him the Customer PO # as well as the Sales Order # and before you know it, I was able to once again breathe a little easier, not having to spend another needless $150, or rather, an unfair expense on my part. I mean, jeez, if it wasn't for bad luck... :eyerole
I don't think there has been one thing throughout this project that has gone without a hitch of some sort. Wasted time and wasted money...
The bottom line is though, I would still have to give Tilton Racing some credit for being a company that seems to care about its customers. Once before I had to call Tilton technical support when I was installing the engine/trans the last time, and even though they were unable to answer the phone and I had to leave a message, they returned the call in a matter of an hour or so. Good people to do business with all-in-all. I wouldn't hesitate to do business with them again.

I'm at the body shop today, having the floors done, when I get a phone call from Mike, from the transmission shop (Torrance Transmissions) saying that Tilton is telling him that they're not going to refund any money to him for the (incorrect) collar assembly we sent back in exchange for the correct one. They are telling him that the assembly was an old assembly that they don't even make anymore, and haven't made in five or six years, and on top of that they are disputing the condition of the assembly! I mean, how much damage can be inflicted on a heavy piece of metal, especially when I was the only one to handle it and I know that it wasn't damaged in any way. There may have been a few marks on it from insertion into the bellhousing hole, but that is to be expected and considered normal I would imagine.

At any rate, being obsessive/compulsive comes in handy when you are talking receipts and other various paperwork, including the original packing. :L
I got on the phone with Casey this afternoon, and after a few minutes of conversation, I was able to give him the Customer PO # as well as the Sales Order # and before you know it, I was able to once again breathe a little easier, not having to spend another needless $150, or rather, an unfair expense on my part. I mean, jeez, if it wasn't for bad luck... :eyerole
I don't think there has been one thing throughout this project that has gone without a hitch of some sort. Wasted time and wasted money...

The bottom line is though, I would still have to give Tilton Racing some credit for being a company that seems to care about its customers. Once before I had to call Tilton technical support when I was installing the engine/trans the last time, and even though they were unable to answer the phone and I had to leave a message, they returned the call in a matter of an hour or so. Good people to do business with all-in-all. I wouldn't hesitate to do business with them again.
