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RPI Designs- Big Caution!

compyelc4

Well-known member
Joined
May 1, 2002
Messages
605
Location
Dayton, Ohio
Corvette
'95 LT1 Coupe, Comp Yell; C6 Roadster, Vel Yell
What an awful place to deal with. The worst customer service I have ever encountered. I'm going on one month since I ordered interior door handle covers for my C6. They took my money right away. Two weeks later, NOTHING. No replies to my email requests for status. I finally called the place and the person I spoke with said the owner had not received my inquiries because I was sending info to the wrong email address (plainly posted on their website). The address was legit, just no answer from the owner, Josh, at rpidesign.com! Well the person I spoke with asked for my email (THEY ALREADY HAD THAT BECAUSE THEY ACKNOWLEDGED MY ORDER), so I gave it to him. Said he would call his "source" for status. One week later, and two unanswered voice mails later and I still have heard nothing. I'm out of options and the driving season is coming to a close here in Ohio so I'm forced to file a complaint with @VISA and @PayPal. Very sorry to have to do this. If you want to check out their customer service before you buy just go to @rpidesigns and read their wonderful? reviews.

 

compyelc4

Well-known member
Joined
May 1, 2002
Messages
605
Location
Dayton, Ohio
Corvette
'95 LT1 Coupe, Comp Yell; C6 Roadster, Vel Yell
What an awful place to deal with. The worst customer service I have ever encountered. I'm going on one month since I ordered interior door handle covers for my C6. They took my money right away. Two weeks later, NOTHING. No replies to my email requests for status. I finally called the place and the person I spoke with said the owner had not received my inquiries because I was sending info to the wrong email address (plainly posted on their website). The address was legit, just no answer from the owner, Josh, at rpidesign.com! Well the person I spoke with asked for my email (THEY ALREADY HAD THAT BECAUSE THEY ACKNOWLEDGED MY ORDER), so I gave it to him. Said he would call his "source" for status. One week later, and two unanswered voice mails later and I still have heard nothing. I'm out of options and the driving season is coming to a close here in Ohio so I'm forced to file a complaint with @VISA and @PayPal. Very sorry to have to do this. If you want to check out their customer service before you buy just go to @rpidesigns and read their wonderful? reviews.
Followup: RPI cancelled my order, all on their own. They did issue a very quick refund to PayPal. I re-ordered from Corvetteguys.com and received them within 4 days!
 

Toms007

Moderator
Joined
Sep 24, 2004
Messages
6,455
Location
Southwest Kansas
Corvette
2007 Atomic Orange Coupe
Sorry you've had a such an ordeal with this company. But glad you got your money returned and ordered them from another source and received them.
 

Shelby

Member
Joined
Jan 25, 2021
Messages
10
Location
Tinicum Township, PA
Corvette
2007 Convertible 3LT
Well since I bought my 2007 convertible, I've deal, sadly with Corvettemods, Very bad, and Southern car parts, they refuse to answer emails or the phone. I don't even care about the money anymore, I'm staying as far from those two companies, Never going to waste time with them ever again.
 

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