I wish we were all as smart as you... Maybe you could just own your own (Dealership) and then you could just blow smoke back at them.... The all knowing customer. Blow smoke back in your own face! I bet everyone is stupid according to you! Knowing more than anyone at the dealership ! Most dealers alone have a collection of corvettes, factory trained corvette mechanics that have 30 years experience. +
Some people seem intelligent until they speak
Velocity, I understand where you're coming from, but I also understand where hub cap is coming from as well.
In my past experiences, (and this is not limited to Chevrolet dealerships but BMW, Cadillac, etc...), the sales people I've dealt with couldn't sell a heater to an Eskimo. Why? Because they didn't know a damn thing about the product they were selling.
One of many examples: back in 1993, I had my eyes set on ordering a brand new Corvette with the Z07 option. I actually had a salesman argue with me on the showroom floor stating that he never heard of a Z07 option, there's no such thing as a Z07 option, and I must be talking about RPO ZR-1. I finally got fed up and convinced him to go pull out the dealer ordering guide, and take a look. We went back to his desk, he looked and the response I got was: "Oh....ummmm....you're right....wow, never heard of RPO Z07...."
My response: "Really? You don't know the difference between a $2,000 option and a $26,000 option?"
I will admit, contrary to the popular belief within retail sales: the customer is NOT always right. I am well aware that there are people out there that walk into your dealership, and you just want to slap them upside the head and tell them to get the hell out. But you also cannot assume that the customer is not capable of knowing more about the car sitting on your showroom floor, than the salesman does who is trying to sell your product.
In my opinion, this is one of the reasons why Corvette sales have floundered in previous years and GM wonders why. If you don't know anything about the product you're selling other than it's exterior/interior color, some performance numbers, and maybe fuel mileage....how can you be successful at selling it?
On the flip-side to all of this, I bought my 1990 ZR-1 from a dealership out west, sight unseen. I dealt with the salesman strictly by phone. It was a daunting experience, and I had the understanding with the salesman that if the car was delivered to me and I found one thing wrong with it - there was going to be no final sale and the car would be returned to him. He totally understood and agreed. The car was delivered to me and sure enough, he was a man of his word. I loved the car and kept it to this day. The only reason why I took a chance in doing that - is because I knew this particular dealership specialized in selling Corvettes and they did, as they still do now, have an impeccable reputation. I would have no problem going back to them in the future if I ever have the opportunity to buy another Corvette.
Sometimes I sit back and wish I could actually go into Corvette sales because I think the Corvette needs people who are passionate about what they are selling in order to properly sell it. If you're passionate about it - you want to learn about it. If you are passionate about it, know about it, and understand the type of people interested in buying it - you can sell it. That is so much better than a salesman walking up to you as you're looking at a Corvette on the floor, and saying: "Have you ever driven one? It's a rocket!!!!!!" And yet, it's highly unlikely the customer will get to test drive a brand new Corvette at the dealership, and the salesman knows more about the radio in the Corvette than anything else about the car.